Xbox Game Platform Error Code 2813-0990: How to Fix It

Easy 10-30 minutes Medium Severity Verified July 2026
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Error Code
2813-0990
Brand
Xbox
Product Type
game_platform
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-30 minutes
Error code 2813-0990 appears on the Nintendo Switch when the console cannot reach Nintendo's servers, despite sometimes being reported in the context of Xbox platform discussions. This typically points to a network connectivity problem, a temporary Nintendo server outage, or incorrect network settings on your Switch. Most of the time this error can be resolved at home in just a few minutes without any special tools.
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Tools You'll Need

How to Fix Error Code 2813-0990

  1. Check Nintendo Server Status

  2. Restart Your Nintendo Switch

  3. Restart Your Router and Modem

  4. Run the Nintendo Switch Network Connection Test

  5. Forget and Reconnect to Your Wi-Fi Network

  6. Switch to a Manual DNS (Use Google DNS)

  7. Disable VPN or Proxy Services

  8. Update Your Nintendo Switch System Software

    Do not power off the Switch during a system update. Interrupting an update can corrupt the console's software and may require Nintendo repair service.

  9. Move Closer to Your Router or Use a Wired Connection

  10. Check for Nintendo Account Issues

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When to Call a Professional

Contact Nintendo Support at 1-800-255-3700 or through support.nintendo.com if: the error persists after completing all steps above, your Nintendo Account is locked or suspended and you cannot resolve it through the website, or if the Switch itself cannot connect to any network at all (which may indicate a hardware Wi-Fi module failure requiring professional repair).

Frequently Asked Questions

What does Nintendo Switch error code 2813-0990 mean?
Error code 2813-0990 means your Nintendo Switch failed to connect to Nintendo's online servers. This is almost always caused by a network issue — such as a weak Wi-Fi signal, an ISP outage, a Nintendo server outage, or an incorrect DNS setting — rather than a hardware problem with your console.
How do I fix Nintendo Switch error 2813-0990 quickly?
The fastest fixes are: first, check if Nintendo's servers are down at their official status page; second, restart your Switch and your router; third, change your DNS to Google's public DNS (8.8.8.8 / 8.8.4.4) in your Switch's internet settings. These three steps resolve the majority of 2813-0990 errors within minutes.
Is Nintendo down right now? Could that cause error 2813-0990?
Yes. If Nintendo's servers are undergoing maintenance or experiencing an outage, every Switch user will see connection errors including 2813-0990. Always check Nintendo's official network status page first before spending time troubleshooting your own network — there is nothing you can do locally if Nintendo's servers are offline.
Does changing DNS settings on Nintendo Switch really fix error 2813-0990?
Yes, for many users it does. Your ISP's default DNS servers can sometimes fail to resolve Nintendo's server addresses correctly. Switching to a reliable public DNS like Google (8.8.8.8 / 8.8.4.4) or Cloudflare (1.1.1.1 / 1.0.0.1) gives the Switch a faster, more reliable way to locate Nintendo's servers and is one of the most commonly reported permanent fixes for this error.
Will I lose my game data if I try to fix error 2813-0990?
No. The steps to fix this error — restarting the console, reconnecting to Wi-Fi, changing DNS settings, or updating the system software — do not delete your game saves or user data. Your save data stored locally on the console remains untouched. If you use Nintendo Switch Online, your cloud saves are also safe on Nintendo's servers.

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