Xbox Error Code 0x80151904: How to Fix It
Easy 10–30 minutes Medium Severity
Verified July 2026
- Error Code
- 0x80151904
- Brand
- Xbox
- Product Type
- game_platform
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 10–30 minutes
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Tools You'll Need
- Internet-connected phone or computer (to check Xbox Live status)
- Ethernet cable (optional, for wired connection test)
How to Fix Error Code 0x80151904
-
Check Xbox Live Service Status
-
Restart Your Xbox Console
-
Power Cycle Your Network Equipment
-
Test Your Xbox Network Connection
-
Clear Your Xbox's Alternate MAC Address
-
Remove and Re-Add Your Profile
Make sure your game saves are synced to the cloud (Settings > System > Storage > Cloud saved games) before removing your profile if you have any unsaved local progress. -
Perform a Factory Network Reset (Last Resort)
The 'Reset and keep my games and apps' option is safe for your installed content, but choose carefully — do NOT select 'Reset and remove everything' unless you intend a full factory wipe.
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When to Call a Professional
Contact Xbox Support directly (support.xbox.com) if error 0x80151904 persists after completing all steps, if your Microsoft account shows signs of being compromised or locked, or if the console fails its network test even when connected via Ethernet to a working router. Xbox Support agents can inspect your account status server-side and escalate hardware issues if the console itself has a faulty network adapter. A local repair technician is rarely needed for this error since it is almost always account- or network-related.Frequently Asked Questions
Will I lose my game saves if I remove my Xbox profile to fix error 0x80151904?
No, as long as cloud saving is enabled. Your achievements, game saves, and purchases are tied to your Microsoft account and stored on Xbox's servers. Removing the local profile just deletes the cached copy on your console. When you re-add the profile, everything syncs back down automatically. To be safe, go to Settings > System > Storage > Cloud saved games and confirm sync is turned on before removing your profile.
Why does Xbox error 0x80151904 keep coming back every time I turn on my console?
A recurring 0x80151904 error usually points to a persistent network issue such as a strict NAT type, an unstable DNS server, or your console being blocked by a router firewall rule. Try setting your Xbox to use a static IP address and switching your DNS to Google's public DNS (8.8.8.8 / 8.8.4.4) under Settings > Network > Advanced settings > DNS settings. If it still recurs, contact Xbox Support to check whether there is an account-level flag causing repeated download failures.
Is error code 0x80151904 the same as being banned from Xbox Live?
No. Error 0x80151904 specifically means the profile download failed due to a connectivity or caching problem — it is not a ban or suspension code. If your account were suspended, you would see a different error with a message explicitly stating the suspension. If you have ruled out all network causes and still cannot sign in, contact Xbox Support to confirm your account is in good standing.
Can a VPN cause Xbox error 0x80151904?
Yes. VPNs on your router or a connected device can interfere with Xbox Live's ability to authenticate your profile, especially if the VPN routes traffic through a region or server that Microsoft's systems flag as unusual. Disable any active VPN on your network, restart your router, and try signing in again. Xbox Live does not officially support VPN connections.
Does error 0x80151904 affect all users on my Xbox or just one profile?
Typically it affects only the specific profile that failed to download. If other accounts on the same console can sign in without issues, the problem is isolated to that one Microsoft account's local cache or account status. Follow Steps 6 and onward (removing and re-adding that specific profile) and the issue should resolve without impacting other users on the console.