Xbox Error Code 0x80070490: How to Fix It

Easy 15-45 minutes Medium Severity Verified July 2026
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Error Code
0x80070490
Brand
Xbox
Product Type
game_platform
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-45 minutes
Xbox error code 0x80070490 is a sign-in and update component error that typically appears when your Xbox console cannot properly authenticate your Microsoft account or complete a system/game update. It is most often caused by corrupted system files, a damaged user profile, network configuration issues, or a failed update installation. The good news is that this error is almost always fixable at home without any special tools or professional help.
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Tools You'll Need

How to Fix Error Code 0x80070490

  1. Restart Your Xbox Console

    Make sure the console is on a hard, flat surface with adequate ventilation. Do not hold the power button while a game or app is actively saving data.

  2. Check Xbox Live Service Status

  3. Remove and Re-Add Your Microsoft Account

    Removing your account does not delete your saved data or Xbox Live Gold/Game Pass subscription. Your data is tied to your Microsoft account in the cloud and will be restored when you sign back in.

  4. Run the Xbox Network Connection Test

  5. Clear Local Saved Games and App Persistent Storage

  6. Perform an Offline System Update (OSU)

    Do not power off or unplug the console while the offline update is in progress. Interrupting this process can cause additional system errors.

  7. Factory Reset Your Xbox (Last Resort)

    Selecting 'Reset and Remove Everything' will delete all locally stored games, apps, and settings. Ensure your save data is backed up to the cloud before proceeding. Go to Settings > System > Backup & Transfer > Back up my settings to verify cloud backup is enabled.
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When to Call a Professional

Contact Xbox Support directly (support.xbox.com) if the error persists after completing a full factory reset, if the console is stuck in a boot loop, or if the offline system update fails to complete. Microsoft support can perform a console repair or replacement if the issue is hardware-related or tied to a corrupted system partition that cannot be resolved through standard troubleshooting. If your console is still under warranty, do not attempt any internal hardware repairs as this will void the warranty.

Frequently Asked Questions

What causes Xbox error code 0x80070490?
Error 0x80070490 is most commonly caused by a corrupted Microsoft account profile on the console, a failed or interrupted system update, network connectivity issues preventing authentication, or corrupted system component files. It can also appear during Xbox Live service outages.
Will fixing error 0x80070490 delete my saved games?
No — if you use the 'Remove Account' method or the 'Reset and Keep My Games & Apps' factory reset option, your saved games stored in the cloud are not affected. However, if you choose 'Reset and Remove Everything,' all locally stored data will be erased. Always verify that cloud backup is enabled in Settings > System > Backup & Transfer before doing a full reset.
Can error 0x80070490 be caused by an Xbox Live outage?
Yes. If Microsoft's sign-in or authentication servers are experiencing issues, you may see this error even though nothing is wrong with your console. Always check xbox.com/en-US/support/service-alerts to confirm Xbox Live status before spending time troubleshooting locally.
Why does 0x80070490 appear when trying to update a game or the console?
This error can appear during updates when the update component fails to verify your account or when a previously interrupted update left corrupted temporary files on the console. Doing a full power cycle (unplug for 30 seconds), clearing persistent storage, or running the Offline System Update (OSU) will typically resolve update-related instances of this error.
Does error 0x80070490 affect Xbox Series X, Series S, and Xbox One?
Yes. Error code 0x80070490 can appear on all current and recent Xbox console generations including Xbox One, Xbox One S, Xbox One X, Xbox Series S, and Xbox Series X. The troubleshooting steps are the same across all of these platforms.

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