Microsoft Windows Error Code 0xC0000380: How to Fix It

Easy 10-20 minutes Medium Severity Verified June 2026
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Error Code
0xC0000380
Brand
Microsoft Windows
Product Type
operating_system
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-20 minutes
Error code 0xC0000380 indicates that the wrong PIN was entered for your smart card, preventing access to secure resources. This usually happens in corporate environments or when using smart card authentication. Follow these steps to resolve the issue.
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Tools You'll Need

How to Fix Error Code 0xC0000380

  1. Re-enter Your Smart Card PIN

    Too many incorrect attempts may lock your smart card.

  2. Check Smart Card Reader Connection

  3. Update Smart Card Reader Drivers

  4. Run the Windows Smart Card Troubleshooter

  5. Clear Smart Card PIN Cache

    This step may remove certificates. Only do this if advised by IT.
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When to Call a Professional

If you've forgotten your PIN and cannot reset it, or if the card remains locked after multiple wrong attempts, contact your system administrator or IT support. Also seek help if the error persists after updating drivers and running the troubleshooter.

Frequently Asked Questions

What does error 0xC0000380 mean?
It means the PIN entered for your smart card is incorrect. This can happen due to typos, a forgotten PIN, or a faulty smart card reader.
How can I reset my smart card PIN?
You cannot reset it yourself; contact your system administrator or IT department. They can initiate a PIN reset from the server side.
Can a faulty smart card reader cause this error?
Yes, a malfunctioning reader might not read the card correctly, leading to authentication failures. Try a different reader or update its drivers.
Will running the troubleshooter fix error 0xC0000380?
It can help identify and resolve common issues like driver problems or service misconfigurations, so it's worth trying.

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