Skype is basically a telecommunication application software. Generally, it specializes in providing video calls, video chats between tablets, computers and mobile devices. Most of the people prefer Skype for its smooth operation and its multiple useful features. However, despite having many latest features, Skype is not free from technical flaws. Several users have complained that sometimes they can’t sign into Skype. Are you also encountering the same error? Then no need to worry. You can go through this support article and it can help you to get rid of the issue quickly.
Possible Causes Of Why You Can’t Sign Into Skype
If you are having an issue in signing into your Skype then first make sure that you are running the latest version of Skype. Moreover, there are some other primary causes behind the error that you should know.
- Several Skype users have reported that they forgot their Skype username or password. This is one of the main causes of the error.
- Due to the restricted or temporarily suspended account, you can’t sign into Skype.
- Sometimes, the virus may conflict with the Skype so you can’t sign into Skype.
- Your firewall might be providing a hindrance in the way of accessing your Skype.
How To Sign Into The Skype?
If you are running an older version of Skype, you may be automatically signed out of the Skype and wouldn’t sign into Skype again. So, in that case, you have to update your Skype app. To update your Skype follow the given instructions:
If you want to update your Skype app on Windows then follow the steps:
- Firstly, sign into the Skype.
- After that, tap the Help button.
- Then choose to Check for updates manually.
Note:- In case, if you don’t see the Help option then press the ALT key and then the toolbar will appear.
To update your Skype app on Mac, follow the steps:
- At first sign in to your Skype app.
- Then, select Skype from the toolbar
- After that Choose to Check for updates.
Some other methods to fix your can’t sign into Skype for business issue:
Solution 1 :
Internet Explorer:- Clear The Cache
First, on the Internet Explorer, Click on the three dots in the upper right corner and then go to the Setting. After that opt to clear the Browser data, click on the Choose what to clear. Then select all the checkboxes and select the Clear option.
Windows Credential Manager:- Clear The Stored Passwords
Basically, the Windows Credential Manager is a tool. It allows the user to store their names and passwords and used to log in into any websites. To clear the Stored Passwords to follow the given steps:
Firstly, go to Start then in the search box, type Credential Manager, next opens it. Then expand each password file and click on the Remove to clear all the stored passwords. Next, repeat all the steps again for each stored password.
Sign Out From The Previous Account:-
At first sign out from your Skype account then click on the Delete My Sign-In Info. Thus, you will easily be signed out from the previous Skype account.
Check The Proxy Auto Configuration:-
To check the auto-configuration follow the steps:
Firstly, open the Internet Explorer Tools then go to the Internet Options, after that, click on the Options, then select the Lan Setting. Finally, verify the PAC configuration.
Clear The DNS Cache:
To clear the DNS Cache to follow the given steps:-
Firstly, go to start then on tyne search box type- cmd then open it. After that, type ipconfig/flushdns. Next, press Enter.
Make Sure Cookies Are Not Blocked:-
Firstly, go to the Internet Explorer then click on the three dots on the upper right corner and go to Settings. Next, go to the Advanced Settings then make sure that the Cookies status is set on: Don’t Block Cookies. At last, close it.
Check The Firewall Setting:-
Now, click on the Start then go to the Control Panel then double click on the Windows Firewall. Ensure that do not Allow the Exception is unclicked. Then go to the Exception tab next verify if the Skype is included among the Exceptions-
In that case, in the programs, if the Skype is shown then highlight it and click Delete. Then, click on Yes and then Ok. Now, you can sign into your Skype account again. (in case the Windows Firewall asks to block the Skype, just Click on the Unblock option).
Hope, now you can sign into your Skype account. If you find any difficulty in resolving your issue on your own, then you can directly get in touch with our Microsoft Customer Care Team.
Avail The Reliable Service
We have a crew of experts who can give you 24*7 Skype Business Support
Call us at our Microsoft Support Number +1-855-334-7340 to notify about the issue and get on-the-spot solutions.
Email us at our Microsoft Support ID [email protected] and get an instant and quick solution from our techies.
Also, live chat with us with ease as we are available 24*7.