Skype Internal Error – Easy Ways to Fix This

Are you currently facing the Skype internal error and not being able to make calls? For the case that you are not able to make video calls with Skype, then you have our assurance that there is absolutely nothing that you should worry about. 

The call internal error Skype is something that you will be able to fix all by yourself. And all the instructions that you are going to need for that is right here in this article. 

Skype is one of the most popular software systems in the world. As it helps people make video calls to distant places in the world. 

But like every other piece of technology that is available in the market. This one is also vulnerable to all kinds of technical glitches. And this particular error code issue is one of the ones that you might come across. 

Many users have reported about this error and this one is one of the more common ones. So, let us go ahead and take a look at how we can resolve this issue and all the other information. 

Possible Reasons Behind the Skype Internal Error Issue 

Before we go ahead and take a look at all the methods by which you can fix the error. It is very important to discuss certain things, as that is going to help you carry out the instructions better. 

And that is the possible reasons why the Skype internal error issue is occurring in the first place. With a sound understanding of the causes of this issue, you are going to get twofold benefits. 

The first among them is that you will be able to avoid a lot of issues that you might face. These are technical in nature and occurs due to poor understanding of the technology. 

Other than that, the instructions that we have given, here in this article, are quite technical in nature. And in order to understand and implement them, a good knowledge of the problem is going to help a lot. 

So, in this section of the article, we are going to lay down all that information. 

  • First is if you have an antivirus system on your computer, which most of us use. Then that is going to create problems when you are trying to use Skype for making video calls. 
  • Especially it is the wrong configuration of the firewall settings that cause this problem. Other than that, then it might be the case that the system of the firewall is not compatible with Skype, then also it can cause this issue and problems from that. 
  • The second possible cause of this issue is the usual presence of corrupt system files. These things happen from time to time and when these happen in your system, then you are going to face issues like this. 
  • Specifically, if the shared .xml file is corrupt for some reason, then that is going to create problems like this. 

How to Fix the Skype Internal Error Issue: Step by Step Methods

Now, in this section of the article, we are going to lay out all the different solution methods. After you go ahead and apply these solutions, you are going to be able to fix this issue. And after that, you will be able to make video calls with Skype once again. 

It will be best if you have already identified what the issue is in your case, as with that information at hand, you will be able to go for the solution of it straight away. 

Get Rid of all the Shared .xml Files 

The corrupt .xml file that you might have shared can cause this issue. And the best course of action in this situation is going to be to delete that file altogether. 

To do that, here are all the steps that you might have to take. 

  1. You will have to completely shut the Skype program at first and you can do that from the Task Manager
  2. Then, once you have logged out of the program and shut it down. Then, press and hold the Windows key and the R key together. That is going to open up the Run dialogue box of Windows. 
  3. Once you see the Run dialogue box of Windows up front, then in the search panel type in %app%\skype and after that hit the Enter button. 
  4. Now, in the list of files that are going to come up on the screen, look for the shared .xml file that is there. 
  5. After you find it, right click on it to open the dropdown list of options. From there, look for the Delete option and once you find it, click on it. 

Thus, you will be able to delete the shared .xml file and resolve the issue in that manner. But if for any reason this does not work, then go for the next solution on this list. 

Update the Skype Program 

One of the most important things to take care of when using advanced software applications is to have the latest updates for the software system. And the way to do that is to make sure you have the latest updates for the software. 

It is going to be particularly important for Skype because this is really complex software. And the proper performance of it requires the latest updates all the time. You can get the updates for Skype from the official website where you can download it in the form of a .zip file. 

If not that, then you can go and search for the updates from Device Manager and you will be able to install it from there as well. 


We have covered all the possible solution for the Skype internal error and you will be able to use it. But if these did not work then that is an indicator of a problem much more complex technically. And for that, you will need the help of tech support personnel. 

If that is the case, then do not back down from getting the services of tech support. As that is going to help you save a lot of time and other resources.