Outlook cannot log on happens because of the root domain server response to the AutoDiscover request. As a result, hampers the normal opening of the Outlook app. The error may also stop you from accessing your email account with it.
The logon alert recurs while the Microsoft constantly seeks to update its services and other related apps. At times, the error is responsible for the system configurations that are wrong or out of date.
Many users have reported facing this trouble with their Outlook app, and it is one of the criticisms of the Outlook errors. So, exact and timely measures should be taken before it is left with a condition beyond repair. Our Outlook Help is providing the best solution for any Outlook errors.
Causes For Outlook Cannot Log On
It is the issue that generally originates with the Outlook version of 2016. However, the other Outlook versions are also susceptible to the state where Outlook cannot log on.
“Outlook cannot logon verify” is the message that points you to update the information in your Outlook profile. But, it is impossible to do so for Outlook refuses operating properly and you may end up doing nothing with your profile.
You can try out a few tips such as registry modification or creating a .xml file, which can fix the login issue via AutoDiscover.
Supportive Methods For Outlook Cannot Log On Verify
Read this section thoroughly to know what you can do about the Outlook login issue.
Apply Resetnavpane Code
This code clears and re-creates the Navigation Pane for the currently running user profile. The resetnavpane switch eliminates all the shortcuts and favorite folders. Furthermore, the code does exactly the same thing as deleting the profilename.xml file would do.
Tap on the Windows button and “R” at a time from the keyboard. The Run dialogue will open up instantly.
Simply enter the command “Outlook.Exe/Resetnavpane” inside the dialogue bar. Next, press the Enter button from the keyboard or click enter on the prompt.
You need to maintain a space between the “/resetnavpane” and the “Outlook.exe.” This method should perfectly to fix why Outlook cannot log on and get your Outlook profile working again.
Delete Outlook Profiles Keys Via Registry editor
Deleting the profiles’ keys of Outlook can cause the Outlook to start repopulating the OST data. The OST data is used for using the Cached Exchange Mode or for working offline. You can also use the OST data for an exchange account.
Later on, you can normally work with the Outlook profile. Apart from that, attaching a PST for web-based email accounts or IMAP, POP#, etc. is also applicable(if necessary).
Tap and hold the Windows and “R” button together. Type the code “Regedit” on the Run dialogue box. Press the Enter key and tap OK to continue.
Go to the folder: Outlook[Year], using the left pane of the Navigation Pane(via registry editor). Note that there will be a different number assigned for different Outlook versions(older or newer).
Finally, end the process by deleting the registry keys in the Outlook folder. Inspect if you can prevent the Outlook alert from recurring on your device or not.
To get an additional Outlook issue related suggestions, get in touch with Outlook Customer Service.
Get Reliable Service Assistance
Aren’t the above solutions helpful to you? Have a word with us via Microsoft toll-free number +1-855-334-7340, email or online chat facility. Our email ID firstname.lastname@example.org
Apart from that, we offer time-bound resolutions to lead you through a smooth trouble-solving procedure. If you face trouble communicating with us via phone, email us to inform us about your inquiries and service requirements.
For further convenience, you can connect with our support agents through the Microsoft Live Chat Portal. And experience receiving regular service updates for the Outlook logon issue.