Outlook Not Receiving Emails [Solved]

Microsoft Outlook is one of the word’s largest webmail services but, nowadays users are facing several problems while receiving emails. 

 

If Outlook not receiving emails due to some reasons, its not something you should ignore. In case, you are missing any new messages or haven’t received the emails that you are expecting, we can help out. These troubleshooting hacks can help you to fix this Outlook problem easily. 

Fixes to Try if Microsoft Outlook not Receiving Emails

Here we are going to provide some simple troubleshooting hacks that can help when Outlook 2016 not receiving emails. You can apply these hacks on Outlook 2010, 2013, 2019, and Outlook Online. So, let’s have a look at the procedures described below: 

How to Fix when Outlook not Receiving Emails in 2010/2013/2016/2019? 

First of all, you need to make sure that your computer is connected to the Internet connection. After checking the connection, confirm that you are working online in Outlook. 

 

To check this, take a look at the bottom right side of the Outlook window. If it is saying ‘Disconnect’, ‘Trying to connect’ or ‘Working Offline’, it indicates that you are not connected to the Outlook server. 

 

Hence, connect to the Outlook server and check if the issue resolved. Else, you can perform the below methods to get rid of this problem: 

Fix 1: Check the Junk Folder

If the filter level on the junk folder is too high, then it may block some legitimate Outlook emails. You can solve this by erasing the junk mail filter. Here’s how to do this: 

 

1. First of all, navigate to the ‘Home’ tab on the Outlook screen. Tap on the ‘Junk email’ button. 
2. Choose the ‘Junk email options’ from the next page. Now, you will see the filtering levels of the incoming messages on a pop-up window. 
3. Select a level of filtering so that any important mail doesn’t go to the junk folder. 
4. Lastly, tap on the Apply button and then OK option. 

 

If clearing the junk files does not receive the pending emails, you can launch a new Outlook account. 

Fix 2: Create a New Profile

If the Outlook profile you are using is corrupted, it can cause this problem. To solve this, you can create a new profile and then set it up with the email account. 

How to Create a New Outlook Profile? 

Follow these steps to obtain your new Outlook account:

 

1. First and foremost, go to the File tab and select the ‘Account Settings’ option from the list. Click on the ‘Manage Profiles’ option from the drop-down menu and tap on the ‘Show Profiles’ option. 
2. Tap on the Add button. Now, enter a name for your new Outlook profile in the input field of ‘Profile Name.’ Afterward, click on the OK button to continue. 
3. Now, follow the on-screen guidance to set up the email account in your new profile. Afterward, restart Outlook and go to the File tab once again. 
4. Tap on the ‘Account Settings’ and select the ‘Change Profile’ option from the list. Next, click the OK button from the ‘Outlook will close’ pop-up window. 
5. After that, restart Outlook once again and select the newly created profile from the list of ‘Profile Name’. Tap on the OK button to complete the profile creation. 

 

Now, you can check if the Outlook started to receive emails. 

Troubleshooting Steps when Outlook not Receiving Emails in Outlook Online: 

Perform the below hacks if Outlook not receiving emails on the online interface: 

Fix 1: Empty the Inbox

If the Outlook inbox is full, then you can’t receive or send any emails. Hence, clear the inbox to solve this problem. So, you can select the emails individually and hit the ‘Delete’ option. Otherwise, choose “Select All” and clear your Outlook inbox. 

Fix 2: Check the ‘Other’ Tab

Outlook divides the emails into two tabs- Focused and Other. Hence, the emails you are expecting on the ‘Focused’ tab could have been received on the ‘Other’ tab. So, tap on the ‘Other’ tab to check if any emails appear there. 

Fix 3: Go Through Email Rules

If you have created any new rules recently, it may happen that the emails are being routed away from the inbox or even deleted. Hence, you can check the email rules to solve this problem. 

How to Check Email Rules in New Outlook.com? 

Here are the steps:

 

• First, tap on the Settings (gear-shaped) button on the Outlook window. 
• Click on the ‘View Full Settings’ option under the Settings window. 
• Go to the left pane of the screen and tap on the ‘Mail’ button. 
• Now, select the ‘Rules’ option from the right pane of the screen. 
• Next, check for the rules that are preventing Outlook to view or receive emails. 
• Choose the problematic rule that you wish to change and tap on the Edit button. 
• Now, change the action of the rules and tap on the ‘Save’ button. 

 

Otherwise, you can also delete the problematic rule by selecting it and clicking on the ‘Delete’ button. 

How to Check Email Rules in Outlook.com Classic? 

Follow these instructions:

 

1. In the beginning, tap on the Settings button and click on ‘Options’ from the next page. 
2. Now, tap on the ‘Inbox and Sweep Rules’ option from the left pane of the screen. 
3. Afterward, you have to identify the particular rule that is creating the problem. Choose that particular rule and tap on the Edit button. 
4. Now, change the action of this rule and tap on the ‘Save’ button. You can also delete the problematic rule by choosing a rule and clicking on the ‘Delete’ option. 

 

After changing or deleting the problematic rule, if you are still unable to receive an email, you can move on to the next method stated below. 

Fix 4: Check Forwarding Settings

If you set up email forwarding but, forgot it or this feature is expired, it may trigger this problem. So, check these settings and turn them off (if required). 

How to Check Forwarding Settings in New Outlook.com?

The steps are as follows:

 

• First and foremost, tap on the Settings button from the Outlook window. 
• Choose the ‘View All Outlook Settings’ option from the next page. 
• Tap the ‘Mail’ button from the left pane of the screen. 
• Afterward, go to the right pane of the screen and click on the ‘Forwarding’ option.  
• Lastly, choose the ‘Stop Forwarding’ option and tap on the ‘Save’ button. 

How to Check Forwarding in Outlook.com Classic? 

Here are the instructions:

 

1. Tap on the ‘Settings’ button. Then click on the ‘Options’ button from the next page. 
2. Choose the ‘Forwarding’ option from the left pane of the screen. 
3. Select the ‘Stop Forwarding’ option and tap on the ‘Save’ button. 

 

Now, you can check if you are able to receive the email. 

How to Fix when Microsoft Outlook not Receiving Emails in Mac 2011 or Mac 2016?

To fix the issue when Outlook not receiving emails on Mac, you can perform the methods discussed below: 

Fix 1: Check if Outlook is Online

First, you need to make sure if the Outlook server is online when your emails are not received properly. 

 

First, navigate to the Outlook menu. Then, check if the ‘Work Offline’ box is checked. Afterward, untick the ‘Work Offline’ box to disconnect Outlook from the Internet. 

Fix 2: Turn the SMTP Authentication On

If the email service needs authentication and the settings are incorrect, then you can’t receive emails. To solve this, you can take a quick glance at the steps mentioned below: 

 

• First of all, open Outlook. Then tap on the ‘Accounts’ button by navigating to the Tools menu. 
• Choose your email account from the left side of the ‘Accounts’ box. Tap on ‘More Options’ by going to the ‘Outgoing Server’ section. 
• Select the authentication type from the pop-up box. Enter the login credentials and follow the on-screen guidance to receive emails on Outlook. 

 

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