Epson Scanner Error 9923 – 4 Ways to Fix this Error Code Problem

If your Epson scanners fail to scan or use the Image capture feature, then there might be an underlying issue that is triggering this problem. Scanners are not completely free of troubles. Many users have reported about the Epson scanner error 9923. 

In case you are facing this issue, and you are not being able to use the scanner, then let us tell you that you do not have to worry at all about this. This issue is one of those that you will be able to fix on your own. 

And any technical instructions that you might need for that, you are going to find right here in this article. From the possible reasons why you might be getting this error message to the ways, you need to fix Epson scanner error 9923

So, let us go ahead and take a look at all of this information up next. 

Possible Causes for the Epson Scanner Error 9923 Issue 

Let us first discuss all the possible reasons for which you might be facing this error code. If you have this information, you will be getting 2 quite significant benefits to carry out this process. 

You will be able to avoid random problems. Epson scanners are quite complex technological devices and if you try to fix any issue without knowing what you are doing, then technical glitches are going to be absolutely inevitable. 

Knowing the possible reasons behind this problem is going to help you avoid all of that. Further, you are going to find it much easier to understand and then implement the instructions. 

We would like to point out the issues. If there be some loose connection with the power cable of this scanner, then that is going to cause problems for you. 

Also, you would have to make sure that all the USB connections are also properly set. Any loose connection in that is going to create problems with the scan jobs. 

Then, there is the issue with the internet connection, which if unstable is going to cause the system to display error messages like this. 

Now, talking of issues from internet connections, LAN connections need thorough verification. If there are a lot of peripheral devices that have connected to the network, then they might be one of several reasons.

Well, these are the primary reason for the occurrence of an issue like this. 

4 Methods to Fix Epson Scanner Error 9923 Issue in a Stepwise Manner 

Now that we have covered the primary reasons why you might face this issue, let us take a look at the solutions to help you fix this problem directly. 

Try to figure out which is the exact cause of this issue in your case. That will allow you to go ahead and apply the solution for it straight away. But if that is not possible for any reason, then keep applying the steps in succession to solve the problem. 

Update the Drivers of the Scanner 

Devices require the latest update files to operate properly, and it is the same for Epson scanners as well. 

Here, if you are facing this particular error code issue then the first thing you should try is updating. With all the updates in place, the scanner will work properly without any error code issue. 

Following is the process by which you can update the scanner drivers. 

  1. Go to the Settings section of your Windows computer. 
  2. Look for the Update & Security section over there and click on it as you find it. 
  3. You are going to get a list of the different devices and the drivers of each. So, find out the same for your Epson scanner and click on it. 
  4. That will start the process of searching for updates and that is going to take the time it needs. 

Once the search for the updates is complete, then just click on the Update option to start the update. 

You will have to wait till the process completes then restart the system. Now, check if you are still having this issue or not. 

Check for the Internet Connection Status 

The quality of the internet connection is going to matter quite a bit when using a scanner like this. It is because these devices operate within a network, be it that within a home or a busy office setting. And if the network is not responding properly then your Epson scanner can display an error message like this. 

So, to test out the condition of the internet connection, here are all the steps that you can take. 

  1. Open up the Windows Run dialogue box by pressing the Windows key and the R key. 
  2. As the Run dialogue box comes up, type in regedit into the search panel and then press the Enter key. 
  3. You will get a UAC prompt at this step of the process, and you will have to confirm it. 
  4. Now in the new window, find your way to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NlaSvc\P folder. 
  5. Here you will find the EnableActiveProbing section with the value set at 1. Double-click on that and change its value to 0. 

Now, you can launch any browser that you have and check the status of internet connectivity. And thus you can test it out with the scanner and fix this issue if the internet is causing it. 

Reboot the Epson Scanner 

Another direct approach to fixing this issue is to just reboot the scanner. What this can do is override any kind of minor system malfunctions that might be there. As those things can be rather difficult to identify, we are opting to reboot that scanner to counter that. 

Follow these steps to do this. 

  1. Press the Power button you will find on the body of the Epson scanner. Then, as it completely powers off, take out all the cables that connect to it. 
  2. Now, you will have to wait for some time, about 2 minutes to be a bit more specific. 
  3. Connect all the cables that you had taken out from the scanner previously. Plug it into a source of power and turn On the printer. 

After you have done this, and your Epson scanner boots up properly, check whether you are still facing this issue or not. 

Reset the Roller Counter 

If you reset the Roller Counter of the Epson scanner then you might be able to troubleshoot the Epson Scanner Error 9923 with that. 

Here is the entire process that is going to help you do so. 

  1. Power On your Epson scanner and connect it to your computer system. 
  2. On the home screen of the computer, click on the Windows icon to open up the list of options. 
  3. From that list, look for the All Programs option and click on it to open that window. 
  4. Over there, look for and then click on the EPSON option, followed by EPSON Scan option. 
  5. Now, look for the Epson Scan Settings option and then click on it to go to the settings section. 
  6. In this window now, find out the Maintenance option to open up a dialogue box with numerical values. 
  7. Click on the Reset button in the new window as you change the value of the number of scans to 0.
  8. Finally, click on the OK button to finish the process. 

Restart the scanner to apply all the changes to the firmware. And after this, check if you are still getting the error message from the system. 


So, we have listed the different solutions that you will need to fix the Epson scanner error 9923 problem. 

In case, you still have questions regarding the finer details of this issue and the solutions for it, you can always ask the question that you are having in the comments section. 

There might be someone who has the exact answer for that, and thus you get to clear up all the doubts.