[Fixed] Acer Aspire USB Ports Not Working Issue

If you have suddenly switched to Windows 10 on your Acer device, you might confront that the USB ports are not working.

The port will appear properly on the Device Manager section but when you connect any USB cables, it will not appear on the system screen.

You can connect a variety of devices to your computers like a portable hard disc drive, camera, or any other peripherals as well.

Therefore, if you are facing this particular issue on your device, then you should know what are the main causes behind the occurrence of this issue and how to get rid of this situation.

Hence, follow the instructions and check out the solutions listed below to resolve the problem.

Prominent Causes for Acer Aspire USB Ports Not Working Issue:

However, you should know the reasons why you may encounter this issue just after upgrading the Acer laptop.

The main cause of USB ports is not responding is the use of an incompatibility of the installed driver with the OS. in addition, the power capacitor also needs to be drained and as a result, this particular issue arises.

Moreover, if the USB root hub is not activated and the outdated version of BIOS also causes this annoying situation.

Steps to Follow Acer USB Ports Stopped Working Issue:

There are also chances that the issue is present on various other devices as well. As a result, the USB device might stop responding.

Now, if you are unaware of how to fix the problem, follow the methods stated below.

Fix 1: Change Power Management Settings for USB Controller

When you encounter that the USB cables are not working, then you need to change the Power Management settings from the Device Manager section.

To change it, go through the following section.

Step 1

At first, press the Start button and move to the Device Manager section. After that, locate the Universal Serial Bus controller and then expand it.

Step 2

Thereafter, right-click on each driver named as USB Root Hub and then choose the Properties option. 

Next, navigate to the Power Management section and ensure that the option “Allow the computer to turn off this device to save power” is not checked.

Step 3

If you found that it is checked, then it is better to uncheck it. To save it, click on the OK button. Repeat all the mentioned steps for all the USB Root Hub driver. 

Once done, restart the laptop and try to connect any peripheral to check whether the problem gets fixed or not.

Fix 2: Uninstall the USB Controller

Most of the people have reported that the USB hubs are not working and this problem can be solved simply by reinstalling the USB controller.

To uninstall the USB controller and then reinstall it, follow the steps mentioned in the below section.

Step 1

First of all, launch the Device Manager section from the Start menu and then find out the Universal Serial Bus Controllers tab and expand it.

Step 2

After that, right-click on the first driver under the Universal Serial Bus tab. Now, select the Uninstall option from the list that will appear.

Step 3

If you want to uninstall all the drivers, repeat the steps. Once done, restart the system.

Now, check whether you are receiving the same issue or not.

Fix 3: Reinstall the Device Drivers

There are also chances that you can face the issue due to the outdated USB drivers. Hence, you should download the latest version of the USB driver and reinstall it on your Acer laptop.

To download the updated version, check the steps mentioned in the section below.

Step 1

Simply, visit the Device Manager section and search for all the Drivers installed on your device. When you get it, right-click on the driver, select the Uninstall option from the list.

Step 2

Now, it will start to remove the driver from your device. When you are done with the steps, restart the system.

Step 3

When the system wakes up, visit the official web page of the Acer and then download the latest version of the USB driver. Download the fresh version of the driver and then install it on your device.

It will take some time to install the driver. When the installation process gets completed, check whether the problem gets fixed or not.

Fix 4: Turn Off Fast Startup

Users generally complain about faster booting of Windows 10 and as a result, the external devices are not detected before the system boots. When the USB ports stop working, all you need to do is just turn off the fast startup.

Therefore, perform the following steps:

Step 1

First of all, launch the Control Panel section and then select the Power options from the list. After that, choose “what the power button does” option which is available at the left panel of the system screen.

Step 2

Thereafter, select the “Change settings that are currently unavailable” option. Now, search for the Turn on Fast Startup option under the Shutdown settings option.

Finally, to change what you save, click on the Yes option. Hopefully, this will surely help you to resolve the issue. If not, then proceed further.

Fix 5: Modify the Registry Key

If the registry settings are not set properly, then you might have been encountered Acer USB ports stopped working issue. 

A couple of users said that they have fixed the issue simply by modifying the Registry Settings. To change the Registry Settings, walk through the section below and perform the steps as instructed.

Step 1

First of all, press the Win key and R key at the same time to launch the Run window. Then, type ‘regedit’ in the Run dialog box and press the Enter key to execute the command.

Step 2

Now, you are reached into the Registry Settings window. From that section, navigate to the HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4d36e965-e325-11ce-bfc1-08002be10318 folder and delete all the files present there.

Step 3

Thereafter, from the right-pane, find out the UpperFilter and LowerFilters and remove them as well. After removing them, restart the system and check whether the problem gets resolved or not.

Bottom Line

That’s it. We hope that the solutions mentioned in the above section are sufficient to resolve the USB ports are not working issue. In any steps, if you face any problem please contact us via the comment box. Also, do not forget to give feedback about this article.