[Fixed] Dell Support Assist Not Working Properly

Dell laptops are doubtlessly one of the finest laptops with high-end specifications and exclusive features. If you owned a Dell laptop or computer, then sometimes you might come across a situation where you find that the Dell support assist is not working properly.

Dell Support Assist Not Working


Basically, Dell support Assist checks the health of the software and the hardware of any Dell device. But if it does not work properly, then this is a very annoying situation for you and your Dell device might be at risk.

This is usually a pre-installed software program on the Dell system. It helps to resolve any kind of issue before the problem becomes great and difficult to solve.

If you are encountering the same issue on your Dell device, then follow this article to the end. Here you will get to know some effective solutions to get rid of this situation.

Best Solutions to Resolve Dell Support Assistant Not Working on Windows 10 Issue:

If you are unable to launch the Dell Support Assistant in your device, then just follow this article in order to resolve the problem.

Fix 1: Rename Dell File

When you are unable to open the Dell Support assistant on your device, then you need to rename the Dell file. To rename the Dell file, follow the steps mentioned in the section below.

Step 1

First of all, copy the  Dell laptop Windows Explorer: “c:\Program\fo;es\dell\supportassistagent\bing\resources” path and paste it in the Windows Explorer section.

Step 2

After that, locate the file name with “New-Dell-Logo-White-small” and then right-click on the file. A drop-down menu will appear on the system screen. Now, select the ‘Rename’ option.

Step 3

Thereafter, put “New-Dell-Logo-White” and click on OK to save the changes.

Once you are done with the steps, try to launch the Dell Support Assistant to verify whether it is opening properly or not.

Fix 2: Check for Windows Update

If there is any pending update of Windows, then you might encounter Dell Support Assistant is not responding issue. Therefore, you should update the Windows in order to launch the Dell Support Assistant properly.

To do that, go through the instructions cited below to get the latest version of Windows.

Step 1

First of all, launch the Run window box by pressing the Windows key and R key at the same time. After that, type ‘Windows Update’ in the Run box and hit the Enter key.

Step 2

Thereafter, click on the “Check for Updates” option. Now, it will check whether any updated version is available or not. Then download a fresh version of the Windows and install it on your device.

When you are done with the steps, restart the device and check whether you are able to launch the Dell Support Assistant or not.

Fix 3: Reinstall the Dell Support Assistant

If you are not able to solve the issue by applying the above methods, then you should reinstall the Dell Support Assistant.

By applying this method, you can fix the issue surely. So to do that, first, you need to uninstall the Dell Support Assistant from the Control Panel section and then install it again. Take these steps to perform the process.

Step 1

First of all, press the Start button and then move to the Control Panel section. Thereafter, visit the ‘Apps and Feature’ section.

Step 2

Now, search for the files which are related to the Support Assistant and select them to delete. Later, when all the files are removed successfully, restart the system and reinstall the latest version of the Dell Support Assistant from the official website of Dell.

Step 3

Simply visit the official website of Dell and download the latest version of the Dell Support Assistant. Further, make sure that your device has a stable internet connection.

It will take some time to complete the downloading and installing process. Once you have successfully installed the Dell Support Assistant, restart the system and check whether it is opening properly or not.

Fix 4: Check for Virus and Malware

A certain number of people have reported that they encounter this problem when your device gets affected by a virus or malware. Hence, you need to scan your device to make your device virus-free.

To do that, you need to install third-party antivirus software.

Simply launch the antivirus software on your device and perform a full scan of your device. It will take some time to scan your device. When the scanning process gets completed, delete the virus and malware that are detected in the scanning process.

After removing them, restart the system and now you are able to launch the Dell Support Assistant.

To Conclude

Well, these are the solutions that you can try to get rid of Dell’s Support Assistant not working issue. We hope that after reading all the methods properly, you should apply them as discussed in the above section.

If you found any difficulties while applying them or if you have queries related to this issue, you can post them in the comment section below.